- Shipping & Returns
Shipping & Returns
Domestic: Fair Wheel Bikes offers free shipping to the continental U.S. on orders over $100. Oversized items such as frames, bikes, and rims may be excluded. Shipping method may be either USPS or Fedex, and will be determined by Fair Wheel Bikes.
International: International orders over $200 will qualify for $20 flat rate shipping (some exclusions) International orders over $400 will qualify for free shipping. Oversize items such as frames, bikes, rims and wheels may be excluded.
Shipping Terms and rates:
Orders placed early in the day will ship the same day they are placed, all others within 24 hours during the business week and orders placed mid-day Friday through Sunday will ship on Monday. Fair Wheel Bikes uses Fedex to ship international orders. Shipping rates on our website are calculated by Fedex using our discounted rates. Shipping times will vary depending on location and delivery estimates are only estimates and not a guarantee of delivery time, except in the case of overnight orders which are guaranteed by Fedex for next day delivery.
Risk of Loss / Foreign Shipments:
You acknowledge and agree that all items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
If you request that we ship an item to a country outside the U.S. you acknowledge and agree that those shipments may be subject to taxes, customs duties, and fees levied by the destination country. The recipient of the shipment is responsible for all import levies.
Shipping Enve items.
Please note that Enve dealers are expressly prevented from shipping Enve products outside of their own country.
Here at Fair Wheel Bikes, we pride ourselves in taking care of our clients to the best of our ability. If for any reason you are not satisfied with an item, the item appears to have been damaged in shipping, or the item does not match the item ordered on your sales receipt, we will gladly take them back with no restocking fees. (item must be in new, resellable condition with all original packaging.) Special order or custom items in most cases will not be acceptable for returns or exchange, but we will do our best to make sure that we reach a reasonable resolution.
In order to return a product it must be unused with no signs of installation. Undamaged, original packaging and complete packaging materials must be included and in resalable condition.
If the return is due to an error on the part of Fair Wheel Bikes , we will send a shipping label for return shipping. Shipping labels may be sent to you via email or mailed directly. In the event that your order was shipped outside the United States, or that for any reason a return label not available, we will reimburse your return expenses, provided your shipping method is approved with us in advance. In some cases we may require sending of digital pictures of items instead of actual return of item. For details on how to request a return please see below section.
Contact us directly if you would like to request an exchange of product. Please feel free to order the correct item at your convenience which will be temporarily billed to you and when the old item is returned it will be processed for a refund.
All refunds will be applied to the original purchaser's credit card once the returned item has been inspected by Fair Wheel Bikes to insure that it is unused, uninstalled, and in original new condition along with the full retail packaging.
Fair Wheel Bikes has a 60 day return/refund policy. Beyond 60 days returns will be accepted only at the discretion of Fair Wheel Bikes for either store credit or an exchange.
Return Process: To request a return.
1. Log into website, then go to My Account.
2. Go to Completed Orders, then click Return Item(s) next to their item.
3. Fill out the following items on the return request:
- Quantity to return
- Return reason
- Return action optional
- Comments optional
4. Click Submit Return Request.
You'll receive an email right away to let you know we've received your request. Once we process the request you'll get another email stating if the request was approved. Follow the link in this email to get your Return #. Make sure to write this number on the outside of the box when shipping it back to us. Ship it to:
Fair Wheel Bikes
503 S Park Ave
Tucson AZ 85719