Shipping & Returns

Ordering
At Fair Wheel Bikes we operate a flexible returns policy and are happy to refund or exchange items damaged in transit that are faulty, not what you ordered, or not what you expected. When placing orders, we ask that you carefully check sizes and specifications to ensure that you receive the correct product. If you have any questions, please don't hesitate to contact our helpful support staff.

Shipping

Warranty & Faults - What is Covered?

Warranty covers faults that develop on the product within the product manufacturer's particular specified warranty period. Warranties cover manufacturing faults and defects but not damage caused by wear and tear, crashing or abuse.

My Product has a Fault.. what do I do?

If a fault develops you must stop using the product immediately and return it to us. We will then return the part(s) to the supplier and they will determine if a warranty issue exists. Warranty only covers faults that develop during normal usage of the product. Manufacturers often differ on how they define 'normal usage'. As an example, most manufacturers do not consider racing as 'normal usage'. To define what a particular bicycle manufacturer defines as 'normal usage', please refer to your owners manual or the manufacturer's website.

Returning Goods

Please call or email us BEFORE returning goods. Returning a product to us implies that you have read the terms on this page and our returns policy. To return goods you must complete a returns form. If there is a problem with your goods you have 7 days from receipt to return the faulty part(s) to us. We are not required to pay return postage. However, if the part is deemed by the manufacturer to be faulty, we will refund the postage and send a replacement. It is your responsibility to make sure we receive the goods in the condition it left you in. We suggest taking a digital photo of the faulty part before you send it to us in case the courier damages the part in transit.

Returns Requirements

Goods must be returned within 7 days of receipt.
Goods must be in original packaging
Goods must be complete - even if broken.
Goods must not be fitted or used.
Goods must be clean.
We are happy to refund postage on unused faulty or wrong goods.
We cannot accept responsibility for damaged caused when packing goods - (please take care)

Exchanging Wrongly Ordered Goods

To ensure customer satisfaction, we will do our utmost to give you a product of comparable quality and price when exchanging goods that are incorrectly ordered.

International Orders

We must complete verification via phone or email before shipment can be processed. So please make sure you include a valid email address with your order. International orders will not be available for next day delivery. Once an international account has been verified it will not be subject to the same restrictions for future orders. International customers will need to email us, after they have created their account. The cart module will not let international orders be processed without approval from admin. We apologize for the inconvenience, but it is necessary to help prevent fraudulent orders. The shipping calculator on the cart is using UPS for pricing. We ship international orders by USPS which is significantly less expensive. Pricing will be adjusted accordingly.