At Fairwheel Bikes we operate a flexible returns policy and are happy to refund / exchange items damaged in transit, that are faulty,not what you ordered, or not what you expected. Please check sizes carefully when ordering. You'll also get fair prices (in most cases prices even lower than fair!) and we strive to give excellent after sales service and customer care.
Warranty & Faults - What is Covered?
Warranty covers faults that develop on the product in the product manufacturers particular specified warranty period. Warranties cover manufacturing faults and defects but not damage caused by wear and tear, crashing or abuse.
My Product has a Fault.. what do I do?
>If a fault develops you must stop using the product immediately and return it to us. We will then return the part(s) to the supplier and they will determine if it's a warranty issue. Warranty only covers faults that develop during normal usage of the product. All manufacturers differ on how they define 'normal usage'. As an example, most manufacturers do not consider racing as 'normal usage'. To define what a particular bicycle manufacturer defines as 'normal usage', please refer to your owners manual or the manufacturer's website.
Returning Goods
Please call or email us BEFORE returning goods. Returning a product to us implies that you have read the terms on this page and our returns policy. To return goods you must complete a returns form.
If there is a problem with your goods you have 7 days from receipt to return the faulty part(s) to us. We are not required to pay return postage, however, if the part is deemed by the manufacturer to be faulty, we will refund the postage and send a replacement. It is your responsibility to make sure we recieve the goods in the condition it left you in. If possible take a digital photo of the faulty part before you send it to us incase the courier damages the part in transit.
Returns Requirements
Goods must be returned within 7 days of receipt.
Goods must be in original packaging
Goods must be complete - even if broken.
Goods must not be fitted or used.
Goods must be clean.
We are happy to refund postage on unused faulty or wrong goods.
We cannot accept responsibility for damaged caused when packing goods - (please take care:)
Exchanging Wrongly Ordered Goods
Fairwheel Bikes will do our utmost to give you a product of comparable quality and price when exchanging goods that are incorrectly ordered as we want our customers to be satisfied.
International Orders
We must complete verification via phone or email before shipment can be processed. So please make sure you include a valid email address with your order. International orders will not be available for next day delivery. Once an international account has been verified it will not be subject to the same restrictions for future orders. International customers will need to email us, after they have created their account. The cart module will not let international orders be processed without approval from admin. We apologize for the inconveince, but it is necessary to help prevent fraudulant orders. The shipping calculator on the cart is using UPS for pricing. We ship international orders by USPS which is significantly less expensive. Pricing will be adjusted accordingly.
