Dear ORC-UL owner,
As we hope you know, we have discovered a potential safety issue with the ORC-UL hubs. We have been trying to personally contact every owner of an ORC-UL hub. To do this, we have attempted to get all customer contact information from the retailers who sold the hubs. Originally, we were convinced that the issue applied only to hubs manufactured prior to September of 2013. However, we have decided that our best course of action is to have all ORC-UL hubs returned.
We advise that you cease to ride any rear wheel equipped with an ORC-UL hub.
We will work with you to replace the hub with one of your choosing up to the value of the ORC-UL.
You can work directly with us, with your original dealer, or with a local builder of your choice.
Please contact us @ (505) 983-8393
We will work with you to find the best solution for your needs.
Resolution is contingent upon return of the ORC-UL hub.
We sincerely apologize for any delays in responding to people. If we don’t answer the phone, please leave a message. We will respond to all messages.
This topic was modified 4 months, 3 weeks ago by ABW.